The Responsive Organisation: Re-engineering new patterns of work
Executive Editor and Principle Author: Colin Coulson-Thomas

This three volume boxed set of reports is brought to you by, Policy Publications in association with the University of Luton, comprises a re-engineering methodology manual, 21 case studies, briefings on teleworking, and notes on 101 re-engineering techniques.

Sponsor: European Commission.

A detailed blueprint for any company wanting to introduce more flexible working practices. Three volumes cover:
(1) Re-engineering organisations and processes for new patterns of work,
(2) Key insights from European experience in business re-engineering and teleworking, and
(3) Sources of support and briefings for effective business re-engineering and teleworking projects.

The re-engineering methodology was developed by a pan-European project team led by Prof. Colin Coulson-Thomas. It covers six stages;
Stage 1 Establishing the approach and goal setting
Stage 2 Opportunity seeking
Stage 3 Process analysis
Stage 4 Process redesign
Stage 5 Implementation of change
Stage 6 Performance monitoring

At each of the six stages the methodology provides:
1 Description of the stage
2 The work to be done
3 Typical/possible outputs
4 Critical success factors
5 Teleworking opportunities and issues
6 Pitfalls, obstacles, barriers and constraints
7 Any diagnostics/checklists that specifically relate to teleworking
8 Any other relevant tools and techniques
9 Summary and checklist